Frequently Asked Questions
Everything you need to know about your LORI-LORI jewelry experience.
What materials are used in LORI-LORI jewelry?
We use high-quality materials including 18k gold plating over sterling silver (vermeil), hypoallergenic stainless steel, and ethically sourced semi-precious gemstones to ensure durability and shine.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in the provided LORI-LORI pouch in a cool, dry place when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Are your products nickel-free and safe for sensitive skin?
Yes, all LORI-LORI jewelry is 100% nickel-free and lead-free, specifically designed to be safe for those with sensitive skin or metal allergies.
Do you offer a warranty on your pieces?
We provide a 6-month warranty on all jewelry covering manufacturing defects. This does not cover accidental damage, normal wear and tear, or improper care.